Protecting your privacy
Brisbane Green Heart CitySmart Pty Ltd ACN 099 480 010 (We, Us) is committed to protecting your privacy. In accordance with the Privacy Act 1988 (Cth), this policy outlines how we manage privacy protection of your personal information.
What personal information do we collect and why do we need it?
By providing your contact information and visiting our website we may collect the following type of information from you:
- Personal information, including your name, email address, facsimile number, telephone numbers, residential or business address, information as to whether you own or rent your home and other details.
- Information provided when you send an email or other communication to us.
- Information provided when logging onto our website. Our server automatically records information your browser sends when it connects to a website. The information provided may include your
- Internet Protocol (IP) address and your browser type and language. We may also collect information about your usage (for example, by way of cookies) including when you use our website, other sites you access from our website, content upload and download, your usage of the services available on our website and the other website users you connect with through our website.
- Information provided by you through your use of any downloading facilities on our website.
How do we collect the personal information?
We collect the information:
- from you.
- through our website and by other electronic communication channels.
- from third parties.
- from publicly available sources of information.
- when we are required to do so by law.
- from our own records.
How do we use your personal information?
We use the personal information we collect to:
- provide our web based services.
- process your inquiries and improve our services.
- advise you of additional services or information which may be of interest to you.
- provide your contact details to our partners who have agreed to provide you with the offers described on our website.
- develop existing and new products and services.
- maintain and update our business infrastructure and systems.
- promote and advertise our other products and services to you.
If we do not collect the personal information we may not be able to provide you with the services, offers or assistance you have requested.
At any time, if you no longer wish to receive any additional marketing material from us let us know and your details will be removed from the marketing database.
How long do we keep your personal information?
We do not keep your personal information for any particular period of time, unless we are required to keep your information for a particular period of time by law.
Who will see or have access to your personal information?
Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen or used by persons working in or for us and our partners who offer the services, promotions and products described on our website.
Persons accessing your personal information may include our own and our contract personnel (e.g. customer service staff, sales agents, marketing people, insurers, advisers etc), our subsidiaries, advertisers, our partners (who offer the services, promotions and products described on our website) and affiliated companies. Some of these people may be located in countries outside Australia.
We endeavour to keep our information systems and files are kept secured from unauthorised access and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do so.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, the open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) your personal details, email address and other information, it is sent at your own risk.
What if I want to check what personal information you hold about me?
Subject to any legal restrictions we would be happy to inform you what personal information we hold about you if you request this. Please contact us if you would like to request access to this information.
If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
If you believe there are errors in our records about you, please let us know and we will be happy to investigate and correct any inaccuracies.
Your authority
By continuing to use our website and registering for offers on our website you consent to us maintaining, using and disclosing your personal information in the way described in our Privacy Policy.
Further information
Our privacy policy will be updated from time to time. You should review our privacy policy each time you visit our site or provide us with personal information.
If you would like further information on our privacy policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us by clicking here.